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UNIT I Chapter 1 Fundamentals of Communication Chapter 2 Types of Communication Chapter 3 Media of Communication UNIT II Chapter 4 Concept and Practice of Effective Communication Chapter 5 Barriers to Effective Communication Chapter 6 Methods to Improve Communication Skills Chapter 7 Listening UNIT llI Chapter 8 . Written Communication Skills Chapter 9 Layout of A Business UNIT I Chapter 1 Fundamentals of Communication Chapter 2 Types of Communication Chapter 3 Media of Communication UNIT II Chapter 4 Concept and Practice of Effective Communication Chapter 5 Barriers to Effective Communication Chapter 6 Methods to Improve Communication Skills Chapter 7 Listening UNIT llI Chapter 8 . Written Communication Skills Chapter 9 Layout of A Business Letter Chapter 10 Types or Letters Chapter 11 Banking Correspondence Chapter 12 Insurance Letters Chapter 13 Secretarial Correspondence Chapter 14 Sales Letters Chapter 15 Preparing Promotional Material Chapter 16 Structure of a Report Chapter 17 Principles of Writing Reports UNIT IV Chapter 18 Oral Communication Skills Chapter 19 Understanding the Audience Chapter 20 Language and Tone of Oral Communication Chapter 21 Understanding Body Language


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UNIT I Chapter 1 Fundamentals of Communication Chapter 2 Types of Communication Chapter 3 Media of Communication UNIT II Chapter 4 Concept and Practice of Effective Communication Chapter 5 Barriers to Effective Communication Chapter 6 Methods to Improve Communication Skills Chapter 7 Listening UNIT llI Chapter 8 . Written Communication Skills Chapter 9 Layout of A Business UNIT I Chapter 1 Fundamentals of Communication Chapter 2 Types of Communication Chapter 3 Media of Communication UNIT II Chapter 4 Concept and Practice of Effective Communication Chapter 5 Barriers to Effective Communication Chapter 6 Methods to Improve Communication Skills Chapter 7 Listening UNIT llI Chapter 8 . Written Communication Skills Chapter 9 Layout of A Business Letter Chapter 10 Types or Letters Chapter 11 Banking Correspondence Chapter 12 Insurance Letters Chapter 13 Secretarial Correspondence Chapter 14 Sales Letters Chapter 15 Preparing Promotional Material Chapter 16 Structure of a Report Chapter 17 Principles of Writing Reports UNIT IV Chapter 18 Oral Communication Skills Chapter 19 Understanding the Audience Chapter 20 Language and Tone of Oral Communication Chapter 21 Understanding Body Language

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